Order Fulfilment Policy

Shipping:

Once the order’s terms and conditions are met, the order will be shipped within 1 week. All prices quoted are inclusive of packing, forwarding, and shipping.

For interstate orders of INR 50,000 or more, E-Way bills will be issued by us.

For Intrastate orders of INR 1,00,000 or more, E-Way bills will be issued by us.

Please note: Any other taxes, like Octroi, Road tax, etc. if charged, will be borne by the customer.

Taxes:

Our company is a GST registered company. GST will be charged on all orders as per the prevailing GST rates set by the Government of India. If the buyer is operating from a Special Economic Zone and is exempt from GST, the buyer is required to register on our website and email us at sales@toshindia.com stating the exemption and attaching the current year’s Letter of Undertaking stating the exemption. Once that is done, GST will not be charged for that customer.

Modification and Cancellation of Orders:

To cancel your order(s), please email us at sales@toshindia.com stating the order ID of the order you wish to cancel. Please do state the reason.

If you wish to modify your order, please email us at sales@toshindia.com stating the order ID of the order you wish to modify. Please do state the reason and we will assist you in the process.

Kindly note that any request for cancellation and or modification should be communicated to us before the order has been dispatched.

Refund:

Refund will be issued if orders are cancelled before dispatch, modified before dispatch, or if the order cannot be fulfilled by us.

If payment has been made through our payment gateway (Razorpay), then a 2% processing charge will be levied.

If payment has been made by directly by transferring the funds to our account using our banking details, no processing fees will be charged.

Damaged Goods and Wrong Fulfilment of Order:

If the goods reach the customer in damaged condition or if the order is wrongly fulfilled, the customer is required to notify us at support@toshindia.com or fill the support form on our website, with the order id, and return the goods to us to the following mailing address:

Toshniwal Technologies Private Limited

A5 Naraina Industrial Area, Phase 1

New Delhi, Delhi – 110028

India

In such a case, the customer will bear the cost of shipping the order back to us.

Once we receive the proof of dispatch, the correct order will then be shipped without any additional shipping fee.

If customer wishes to cancel the order after receiving it in damaged condition or receiving the wrong items, the customer must notify us at support@toshindia.com or fill the support form on our website, along with the order ID and proof of error. We will then issue a Credit Note to the customer intimating the cancellation of the order.

If the customer has already paid, then the same refund policy will apply as stated above.

Exchange and Return:

We only entertain exchange and return of goods if the order is received in damaged condition or if the order is wrongfully fulfilled. To see what to do if that is the case, please see above.

Documentation:

Once the customer places an order, an order confirmation notice is sent to the customer’s registered email address. Please note that an Order Confirmation is not a Tax Invoice.

After receiving the order, we will send a Proforma Invoice via email.

Tax invoice will be shared in duplicate after dispatch. In email and with the order.